Privacy Policy

Joisluxe Privacy Policy

1. Introduction

At Joisluxe, we are committed to protecting your personal information and respecting your privacy. This Privacy Policy outlines how we collect, use, and safeguard your data when you interact with our website or use our services. By using our website, you agree to the practices described in this policy.

2. Data Collection

We may collect the following personal information from you:

• Contact Details: Name, email address, phone number, and shipping address.
• Payment Information: Credit/debit card details processed securely via third-party payment providers.
• Account Details: Username, password, and preferences when you create an account.
• Website Usage: Information about your interactions with our website (e.g., pages visited, products viewed).

3. How We Use Your Data

We use your data to:

• Process and fulfill your orders.
• Improve our website and customer experience.
• Send updates, promotions, and newsletters (if opted in).
• Comply with legal obligations.

4. Data Protection

We implement strict security measures to protect your data from unauthorized access, loss, or misuse. These measures include:

• SSL encryption for secure transactions.
• Regular security audits of our systems.
• Limiting access to personal data to authorized personnel only.

5. Sharing Your Data

We may share your data with trusted third parties, including:

• Payment processors (for secure transaction handling).
• Delivery partners (to ship your orders).
• Marketing platforms (for email campaigns if opted in). We do not sell or rent your personal information to third parties.

6. Your Rights

You have the right to:

• Access the personal data we hold about you.
• Request corrections or deletions of your data.
• Withdraw consent for marketing communications at any time. To exercise these rights, contact us at privacy@joisluxe.com.

7. Cookies

Our website uses cookies to enhance your experience. Cookies help us understand how you use our website and improve functionality. You can manage your cookie preferences through your browser settings.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page, and significant changes will be communicated to you via email or website notifications.

9. Contact Information

For questions or concerns about this Privacy Policy, contact us at:

• Email: privacy@joisluxe.com
• Phone: +233 246897604

Joisluxe Returns Policy

1. Introduction

At Joisluxe, customer satisfaction is our priority. If you are not completely satisfied with your purchase, our Returns Policy ensures a smooth process for returns and refunds.

2. Eligibility for Returns

To be eligible for a return:

• The product must be unused, unopened, and in its original condition.
• The return request must be initiated within 24hrs upon receipt of the item.
• Proof of purchase (e.g., order confirmation or receipt) must be provided.

3. Non-Returnable Items

The following items are non-returnable:

• Gift cards and promotional items.
• Discounted or sale items.
• Products that have been used, opened, or damaged due to misuse.

4. How to Initiate a Return

• Contact us at returns@joisluxe.com with your order details and reason for return.
• Ship the product back to us at your expense unless the item is defective or incorrect, as determined after you have contacted us and we have agreed to the return.
• Once we receive and inspect the item, we will process your refund or exchange within 14 business days.

5. Refunds

• Refunds will be issued to the original payment method.
• Processing times may vary depending on your bank or payment provider.

6. Damaged or Incorrect Orders

If your item arrives damaged or incorrect due to a delivery initiated by Joisluxe, contact us immediately. We will cover return shipping and send a replacement or refund as appropriate. However, if the item is damaged or incorrect due to a delivery arranged by the customer, Joisluxe will not be held liable.

7. Contact Information

For assistance with returns, reach us at:

• Email: returns@joisluxe.com
• Phone: +233 246 897 604

Consent Checkboxes for Joisluxe Website

1. Account Creation Checkbox

“By creating an account, I confirm that I have read and agree to the Terms and Conditions and Privacy Policy.”

2. Checkout Process Checkbox

“I acknowledge that I have read and agree to the Returns Policy and Terms and Conditions.”

Joisluxe FAQ Section

1. What is Joisluxe’s Returns Policy?

We accept returns of unused and unopened products within 14 days of receipt. Visit our Returns Policy page for details.

2. How can I track my order?

Once your order ships, you’ll receive a tracking number via email.

3. How do I contact Joisluxe?

Reach us via email at support@joisluxe.com or call us at +233 246897604.

4. Does Joisluxe ship internationally?

Yes, we offer international shipping. Delivery times and costs vary by region.

5. How does Joisluxe protect my privacy?

We follow strict data protection measures to keep your information secure. Read our Privacy Policy for more.